Contact Information

Last updated: 20 May 2026

Thank you for visiting Chosen One Box.

If you have a question about an order, product, delivery, return or refund, please contact us using the details below.

Business details

Business name: Chosen One Box
Website: chosenonebox.co.uk
Location: United Kingdom

Customer support

Email: chosenonebox@gmail.com

We aim to respond to customer enquiries within 1 working day.

Working days are Monday to Friday, excluding UK bank holidays.

Order enquiries

If your message is about an order, please include:

• Your order number
• Your full name
• The email address used at checkout
• A short explanation of your enquiry

This helps us deal with your request more quickly.

Delivery enquiries

If your order has not arrived within the estimated delivery time, please contact us and include your order number and delivery address.

You can also read our Delivery & Shipping Policy for more information about dispatch times, delivery estimates and shipping locations.

Returns and refunds

If you would like to request a return or refund, please contact us before sending anything back.

You can read our Returns & Refunds Policy for full details about returns, faulty items and refund timescales.

Important

Please do not send returns to us without contacting us first.

We will confirm the correct return process and return address by email once your return request has been accepted.