Terms of Service

Last updated: 20 May 2026

Welcome to Chosen One Box.

These Terms of Service apply when you visit our website, browse our products or place an order through chosenonebox.co.uk.

By using our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before placing an order.

1. About us

This website is owned and operated by Chosen One Box.

Business name: Chosen One Box
Website: chosenonebox.co.uk
Email: chosenonebox@gmail.com
Location: United Kingdom

If you have any questions about these terms, your order, delivery, returns or refunds, please contact us by email.

2. Our products

Chosen One Box sells gift boxes and related products, including themed gift boxes for children.

We try to make sure all product descriptions, images, prices and availability information are accurate and up to date.

Product images are for illustration purposes only. Colours, packaging and contents may vary slightly depending on screen settings, stock availability or product updates.

Where a product includes small parts, sweets, craft items or accessories, adult supervision may be required. Customers are responsible for checking that products are suitable for the age and needs of the child receiving them.

Unless clearly stated on the product page, our products are not suitable for children under 3 years old.

3. Allergies and safety

Some gift boxes may contain food items, sweets or products that could include allergens.

Customers are responsible for checking product information before purchase and before giving items to children.

If you have questions about ingredients, allergens, suitability or safety, please contact us before placing an order.

4. Orders

When you place an order through our website, you agree that all information you provide is accurate and complete.

After placing an order, you should receive an order confirmation email.

Receiving an order confirmation does not mean your order has been accepted in all cases. We reserve the right to cancel or refuse an order if:

• A product is unavailable
• There is an error in the price or product information
• Payment cannot be authorised
• The delivery address is incomplete or invalid
• We suspect fraud, misuse or unauthorised activity
• We are unable to fulfil the order for another reasonable reason

If we cancel an order after payment has been taken, we will refund the amount paid.

5. Prices and payment

All prices are shown on our website and may change from time to time.

Prices are shown in the currency displayed at checkout.

Payment must be made at the time of order using one of the payment methods available at checkout.

We use secure third-party payment providers to process payments. We do not store full card details on our website.

6. Delivery

We currently deliver to:

• United Kingdom
• United States of America

Delivery costs are calculated automatically at checkout by Shopify and will be shown before you complete payment.

Order processing and delivery estimates are explained in our Delivery & Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

Chosen One Box is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete delivery information provided by the customer.

7. Customs, duties and taxes for USA orders

Orders sent to the United States may be subject to customs checks, import duties, taxes or courier handling fees.

These charges are set by the destination country and are outside our control.

Unless clearly stated at checkout, customers are responsible for paying any customs duties, import taxes or additional charges required by their country.

If a parcel is returned to us because customs charges were not paid, we may deduct return postage, courier charges or unrecoverable costs from any refund, unless required otherwise by law.

8. Returns, refunds and cancellations

Your return, refund and cancellation rights are explained in our Returns & Refunds Policy.

For most standard online purchases, UK customers have the right to tell us they want to cancel within 14 days from the day the order is delivered. Customers then usually have a further 14 days to send the goods back.

Some items cannot be returned unless they are faulty, damaged or incorrect. This may include:

• Personalised or custom-made items
• Opened food, sweets or treats
• Used or damaged items
• Items with hygiene seals removed
• Items that are not in a resaleable condition

This does not affect your statutory rights.

If an item is faulty, damaged or incorrect, please contact us as soon as possible at:

chosenonebox@gmail.com

9. Faulty, damaged or incorrect items

Please check your order when it arrives.

If your order arrives faulty, damaged or incorrect, please contact us with:

• Your order number
• Your full name
• A description of the issue
• Photos of the item and packaging, where possible

We will review the issue and advise you on the next steps. This may include a replacement, refund or another suitable solution.

10. Product availability

All products are subject to availability.

We may update, change or remove products at any time without notice.

If a product becomes unavailable after you place an order, we will contact you and offer a suitable solution, such as a refund or alternative product where appropriate.

11. Promotions and discount codes

From time to time, we may offer promotions, discount codes or special offers.

Promotions may be changed, paused or withdrawn at any time.

Discount codes must be used before they expire and cannot usually be applied after an order has been placed.

Only one discount code may be used per order unless stated otherwise.

12. Website information

We do our best to keep the information on our website accurate and up to date.

However, we do not guarantee that all content will always be free from errors, omissions or inaccuracies.

If we discover an error in a product description, price, availability, delivery information or other website content, we may correct it and contact you if it affects your order.

13. Use of our website

You agree not to misuse our website.

You must not:

• Use the website for unlawful purposes
• Try to interfere with the security or operation of the website
• Copy, reproduce or exploit website content without permission
• Upload harmful code, viruses or malicious software
• Use the website in a way that could damage Chosen One Box or other customers

We may restrict or block access to our website if we believe it is being misused.

14. Intellectual property

All content on this website, including text, images, branding, logos, product descriptions, designs and layout, belongs to Chosen One Box or is used with permission.

You must not copy, reproduce, sell, modify or use our content without written permission.

15. Third-party services

Our website may use third-party services, including Shopify, payment providers, delivery providers and analytics tools.

These third parties may have their own terms and privacy policies.

We are not responsible for the content, policies or practices of third-party websites or services outside our control.

16. Privacy

Your privacy is important to us.

How we collect, use and protect personal information is explained in our Privacy Policy.

By using our website, you agree that your personal information may be handled in line with our Privacy Policy.

17. Limitation of liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

Chosen One Box is not responsible for:

• Losses caused by incorrect information provided by the customer
• Delivery delays outside our control
• Customs delays or charges for international orders
• Minor differences in product colour, packaging or appearance
• Losses that were not reasonably foreseeable

This does not affect your statutory rights.

18. Events outside our control

We are not responsible for delays or failure to fulfil an order caused by events outside our reasonable control.

This may include postal delays, courier disruption, customs delays, severe weather, strikes, illness, supplier delays, technical issues or other unexpected events.

If this happens, we will do our best to keep customers informed and resolve the issue fairly.

19. Changes to these terms

We may update these Terms of Service from time to time.

The latest version will be published on this page with the updated date.

By continuing to use our website after changes are made, you agree to the updated terms.

20. Governing law

These Terms of Service are governed by the laws of England and Wales.

If you are based in Scotland or Northern Ireland, you may also have rights under local consumer law.

21. Contact us

If you have any questions about these Terms of Service, please contact:

Chosen One Box
Email: chosenonebox@gmail.com
Website: chosenonebox.co.uk