Refund policy
Returns & Refunds Policy
Last updated: 20 May 2026
Thank you for shopping with Chosen One Box.
We want you to be happy with your order. If there is an issue with your purchase, please contact us and we will do our best to help.
This Returns & Refunds Policy applies to orders placed through chosenonebox.co.uk.
Contact us
For all returns, refunds or order issues, please contact us first:
Email: chosenonebox@gmail.com
Business: Chosen One Box
Website: chosenonebox.co.uk
Please include your order number, your name and a short explanation of the issue.
Change-of-mind returns
If you change your mind, you have 14 days from the day your order is delivered to tell us that you would like to return your item.
Once you have told us that you want to return an item, you then have 14 days to send the item back to us.
To be eligible for a change-of-mind return, the item must be:
- Unused
- In its original packaging
- In a resaleable condition
- Returned with any accessories, inserts or items included in the original order
We may reduce the refund if the item has been handled more than necessary or returned damaged.
Items that cannot be returned
Some items cannot be returned unless they are faulty, damaged or incorrect.
This includes:
- Personalised or custom-made items
- Opened, used or damaged items
- Items with hygiene seals removed
- Food, sweets or treats that have been opened or unsealed
- Items that are not in a resaleable condition
If you are unsure whether your item can be returned, please contact us before sending it back.
Faulty, damaged or incorrect items
Please check your order when it arrives.
If your item is faulty, damaged or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- A description of the problem
- Photos of the damaged, faulty or incorrect item
- Photos of the packaging, if relevant
If the item is faulty, damaged or incorrect, we will offer a suitable solution. This may include a replacement, refund or another agreed resolution.
Return postage costs
For change-of-mind returns, the customer is responsible for the cost of return postage.
For faulty, damaged or incorrect items, we will advise you on the next steps and, where appropriate, cover the reasonable return postage cost or provide another solution.
We recommend using a tracked delivery service when returning an item, as we cannot be responsible for items lost in the post.
Return address
Please contact us before returning your item.
We will confirm the correct return address by email once your return request has been accepted.
Do not send items back without contacting us first, as this may delay your refund.
Refunds
Once we receive and inspect your returned item, we will let you know whether your refund has been approved.
If approved, your refund will be processed back to your original payment method.
Refunds are usually processed within 14 days of us receiving the returned item, or receiving proof that you have sent the item back.
Please note that your bank or payment provider may take extra time to process the refund.
Delivery charges
Standard delivery charges may be refunded where required by law.
Extra delivery charges, such as upgraded or express delivery, may not be refunded unless the item was faulty, damaged or incorrect.
Exchanges
We do not currently offer automatic exchanges.
If you would like a different item, please contact us and we will advise you on the best option.
Questions
If you have any questions about returns or refunds, please contact: